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Refund Policy

Refund Policy - The Basics

At JAROK, we are dedicated to delivering high-quality, sustainable skincare products that you can trust. As part of our operational policies, we do not offer refunds, returns, or exchanges at this time.

1. No Refunds or Returns

  • All sales are final. Once an order is confirmed and shipped, it cannot be canceled, returned, or refunded.

  • Please review all product details carefully before making a purchase.

2. Damaged or Defective Products

While we take great care in packaging and shipping your orders, unforeseen issues may occur:

  • If you receive a damaged or defective product, please contact our team within 48 hours of delivery.

  • Reach out to us at:
    📧 Email: info@arforearth.org

To help us assist you efficiently, kindly provide:

  • Your order number.

  • Clear photos of the damaged or defective item.

We will review the issue and offer a suitable solution, such as a replacement if applicable.

3. Exceptions

Refunds or replacements will only be considered in cases of:

  • Products received in damaged condition.

  • Incorrect items shipped to you.

4. Sustainable Focus

As a sustainable brand, we aim to reduce waste and minimize our environmental footprint. We encourage our customers to shop consciously and choose the products that best suit their needs.

Thank you for understanding and supporting JAROK’s commitment to sustainability and mindful living. Should you have any concerns, please don’t hesitate to get in touch.

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